FAQ’s

About our produce and pantry items (5)

It is more economical as well as efficient for our farmers to harvest items in bulk. We will take the weeks orders and submit them to our farmer for them to harvest. All produce orders will ship out the following Tuesday from when you ordered them. This insures that your produce will always be at the peak of freshness.

Our meat isn’t only grass fed, its grass finished too! This goes for both the beef and pork.

You bet it is! All our farmers providing us fruits and veggies are certified organic by CCOF and we have their certification on file in our main office. Just like the produce all our pantry items are certified organic as well, with the exception of honey and fish. The honey is from bee’s whose hives have only been sitting in organic orchards, but since we cannot control where a bee flies CCOF (or any reputable certifier) will not certify anyone’s honey as organic. Our honey is completely raw and unfiltered, just the way nature intended it to be! The same rule applies for our fish. All our fish that is offered is caught in local waters, and is wild caught with zero additives, but since we cannot control where a fish swims it cannot be considered certified organic.

Our happy chickens are free range and loving life! Their grain is soy based and they have plenty of space to run and scratch around.

You bet it is! Our farmer Benina has those sweet little chicken coups on wheels that get moved every few weeks so those chickens get fresh ground to forage on making your eggs the best they can possibly be. To produce protean you have to eat some protean, so these chickens are fed an organic soy based grain.

Kitchen items (5)

YES!!! First, you can skip that time-consuming trip to the grocery store. You’ll have complete meals in your freezer, ready to go at moment’s notice.

Category: Kitchen items

If your order arrives and the meals are still “refrigerator cold” to the touch, they can be safely stored in your freezer with no reduction to quality.

Categories: Kitchen items, Shipping

We use dry ice to ship the meals. Always handle dry ice with care and wear protective cloth or leather gloves whenever touching it. An oven mitt or towel will work. If touched briefly it is harmless, but prolonged contact with skin will freeze cells and cause injury similar to a burn.

Categories: Kitchen items, Shipping

All meals and food products are certified organic through CCOF. All meat and poultry used comes from farms in California where all animals are grass fed.

Category: Kitchen items

Always, we include specific heating instructions with every order that gives detailed instructions for both conventional oven and microwave oven.

Category: Kitchen items

Shipping (11)

It is more economical as well as efficient for our farmers to harvest items in bulk. We will take the weeks orders and submit them to our farmer for them to harvest. All produce orders will ship out the following Tuesday from when you ordered them. This insures that your produce will always be at the peak of freshness.

Any damaged product needs to be reported to: Kathy@AHOrganics.com within 4 hours of receiving your produce. All damage reports must include an image of what was damaged. It is our right to determine what the financial cost of the damage is and a credit will be issued towards your next delivery. We have a 100% satisfaction guarantee, and will do our best to make things right! We are not responsible for any packages that are left unattended for long periods of time. If a signature is required at your delivery address please be sure you are present when the package is delivered. Any packages left at an address requiring a signature, but the signature was not obtained by the delivery driver will not qualify for a credit or refund of any type.

Categories: Shipping, Subscription

If an order is place before 12PM Monday through Thursday, we will try to ship same day. If order was placed on a Friday, we will ship your order on Monday.

Category: Shipping

If your order arrives and the meals are still “refrigerator cold” to the touch, they can be safely stored in your freezer with no reduction to quality.

Categories: Kitchen items, Shipping

We ship UPS ground. UPS Ground in most of California is Next Day.

Category: Shipping

We use dry ice to ship the meals. Always handle dry ice with care and wear protective cloth or leather gloves whenever touching it. An oven mitt or towel will work. If touched briefly it is harmless, but prolonged contact with skin will freeze cells and cause injury similar to a burn.

Categories: Kitchen items, Shipping

Once you confirm a shipment we send an e-mail notification with all of the shipping information.

Category: Shipping

We use either Dry Ice, Gel Pack, or Both.

Category: Shipping

It’s easy as pie! Log in to your account and from your dashboard on the left hand column you will see “Payment Method,” go ahead and click that. You will see that you can add as many cards or remove them as needed. You can even make one your default card.

Categories: Shipping, Subscription

While we make every effort we can to reduce our carbon footprint, for health reasons we cannot reuse any packaging materials. So, please do not send them back.

Categories: Shipping, Subscription

You certainly can recycle the cardboard boxes, as well as any craft paper or zip lock bags used for your product. The foil insulated liners are recyclable as well, or could even be reused if you had a need to. Reusing the ice packs are encouraged for any long road trips, picnics, lake or beach days; they are bio-degradable so they can be thrown away, however they will need to be placed in your traditional garbage bin and not your recycle bin.

Categories: Shipping, Subscription

Subscription (13)

AHO loves fresh produce. The one week period allows us to notify our farms what to pick. Once its picked, we box it up and ship it directly to you!

Category: Subscription

Any damaged product needs to be reported to: Kathy@AHOrganics.com within 4 hours of receiving your produce. All damage reports must include an image of what was damaged. It is our right to determine what the financial cost of the damage is and a credit will be issued towards your next delivery. We have a 100% satisfaction guarantee, and will do our best to make things right! We are not responsible for any packages that are left unattended for long periods of time. If a signature is required at your delivery address please be sure you are present when the package is delivered. Any packages left at an address requiring a signature, but the signature was not obtained by the delivery driver will not qualify for a credit or refund of any type.

Categories: Shipping, Subscription

Your box subscription will ship the Tuesday after payment is ran

Category: Subscription

Locally grown, seasonal organic produce is in your box. Since all of the produce is seasonal, the box will change from week to week.

Category: Subscription

Good question: We estimate a small box serves 2-3 people, Medium serves 3-4, large serves 4-5.

Category: Subscription

Editing your subscription is quick and painless. After logging into your account, on your dashboard you will see several options in orange on the left hand side, one is subscriptions. After choosing subscriptions, you will see some option buttons below, one being to suspend and another to cancel. When editing your schedule you need to keep the weeks’ notice in mind, since charges run the Wednesday prior to your following Wednesday delivery any changes to your subscription need to take place before charges run.

Category: Subscription

It’s easy as pie! Log in to your account and from your dashboard on the left hand column you will see “Payment Method,” go ahead and click that. You will see that you can add as many cards or remove them as needed. You can even make one your default card.

Categories: Shipping, Subscription

We do not offer a trial period, however you are able to start and stop your subscription or even just suspend your deliveries until you’ve decided whether this is a good fit for you. The is not a membership fee.

Category: Subscription

The only clock you are running against is the charge time/day. All subscription charged run on Wednesday’s starting at 3am for the following Wednesday’s delivery. You must suspend, edit, or cancel your subscription 7 days prior to your next delivery.

Category: Subscription

Of course not! You can choose your schedule and manage however it fits your needs. When you subscribe to a box you have the option to choose every week, every other week, or once a month. That schedule starts from the day that you add it to your cart and check out. If you have a week that you know you aren’t going to be home or you just haven’t had time to cook, you can easily suspend your subscription as long as you do it before the Wednesday prior to the delivery day. When you are ready to start up again you can reinstate your subscription.

 

Category: Subscription

While we make every effort we can to reduce our carbon footprint, for health reasons we cannot reuse any packaging materials. So, please do not send them back.

Categories: Shipping, Subscription

No, Our Medium box tends to change each week with seasonal produce. We offer pantry items in which you can add as additional produce that you need.

Category: Subscription

You certainly can recycle the cardboard boxes, as well as any craft paper or zip lock bags used for your product. The foil insulated liners are recyclable as well, or could even be reused if you had a need to. Reusing the ice packs are encouraged for any long road trips, picnics, lake or beach days; they are bio-degradable so they can be thrown away, however they will need to be placed in your traditional garbage bin and not your recycle bin.

Categories: Shipping, Subscription